For teams who want a guided rollout: live provider connection, tenant configuration, custom dashboards, and onboarding for your team.
We connect NethraCX to your live Genesys Cloud CX or Amazon Connect environment and validate the data flowing through it end to end.
Queue and agent taxonomy, retention windows, alerting thresholds, and role setup, configured for how your contact center actually runs.
Report views and saved filters built around the metrics your leadership actually reviews week to week.
Bringing historical interaction data or existing operational-change logs into NethraCX so the root-cause engine has context from day one.
Live training for your admins and analysts on the investigation workflow — What Changed → Root Cause → Action.
We'll walk your security team through the current posture directly — see Security & compliance.
Submitting opens your email client with these details pre-filled to hello@nethracx.com — no account or backend required to reach us.