Observe is priced per monitored agent. Reach is a monthly plan with AI minutes and texts included. Large contact centers can have a contracted price.
$50 per monitored agent, per month.
You run a contact center on Genesys Cloud CX or Amazon Connect and want to see what is changing and why. AI analysis is billed by your own AI provider, at their rates.
See Observe pricing$29 to $249 per month.
You run a small business and want every call answered, even when you cannot pick up. AI minutes and texts are included in each plan.
See Reach plansThe Genesys Cloud Provisioner and Flow Variable Inspector are free tools, no login needed. Try the Provisioner — or see what a NethraCX account adds.
One flat licence price per monitored agent seat, with the full root-cause engine and every dashboard. NethraCX does not mark up or invoice the AI.
Your NethraCX licence is exact. The AI line is an estimate: your provider's invoice is the real number, and the model you choose is the biggest lever.
Full product, synthetic demo data, no card required.
Live Genesys Cloud CX or Amazon Connect connection, billed by monitored agent.
You connect an AI account you choose. Your provider bills you directly.
Large seat counts, custom terms, guided rollout.
Each plan includes AI minutes and texts. Extra AI minutes are billed at the rate shown. Plans are for early access: nothing is charged yet, and Reach sign-up is for practice calls.
For one person with one phone number.
For a small team that needs calls put through.
For busy businesses taking orders and appointments.
Everything in Pro, plus outbound calling campaigns.
Create your organization in the app — you'll be signed in and looking at your own dashboard in under a minute.
No credit card required · Cancel anytime during the trial
Running Genesys Cloud CX and want a founding rate? Join the design partner program →
A seat is a contact-center agent whose interactions NethraCX monitored in the calendar month. A virtual bot that handles interactions takes a seat the same way a person does. Dashboard logins are not the priced unit, and you can see the exact list of agents counted so the invoice can be checked against it.
Highest licensed seat count during the month, multiplied by $50. There is no proration: a seat added mid-month is billed for the whole month, and a seat removed mid-month is billed until month end. Each invoice records how the number was derived.
You do, directly. You connect an AI provider account you chose (Anthropic, OpenAI or OpenRouter) with your own key, and that provider bills you at its rates. NethraCX does not mark AI up or invoice it, and does not quietly fall back to fake results if your provider is missing or failing: analysis waits and the dashboard says so.
It depends on how many interactions you analyze and which model you pick. As a rough guide, a Sonnet-class model costs about $0.009 per analyzed interaction, and a smaller model costs much less. The calculator above shows an estimate; your provider's invoice is the real figure.
You choose. By default the extra agents' interactions are not monitored at all, and you see which agents and how many interactions are being missed, so you can add seats. If your own admin opts in, each extra agent adds one seat automatically and is invoiced. We cannot turn that on for you.
The trial ships with a synthetic data generator so you can evaluate the product immediately. A live Genesys Cloud CX or Amazon Connect connection comes with the paid licence — talk to us about connecting it during a trial.
Your data stays scoped to your organization for the duration of your configured retention window. Contact us if you need it exported before you cancel.
Extra AI minutes are billed at your plan's rate (12¢ on Essentials and Plus, 18¢ on Pro and Pro Max). Your dashboard shows minutes and texts used against your plan.
No. Reach plans are for early access, and payment for a Reach subscription is not connected yet. You can sign up and test on practice calls. To have your real number answered, ask for early access.
Only Pro Max. Campaigns call people who agreed to be called, stay inside calling hours, skip your do-not-call list and stop when someone asks.
Ask us about annual terms for Observe or Reach.