We are looking for a few Genesys Cloud CX contact centers to use Observe on their own data, tell us where it falls short, and get a founding rate in return. It is an application, not a sign-up form: we pick partners we can really help.
A small group, working closely, with the terms written down.
✓ A founding rate, lower than list price and locked for 12 months. We agree the number with you in writing.
✓ Direct access to the person building the product, not a ticket queue.
✓ A real say in what gets built next. Your use cases go to the top of the list.
✓ Hands-on onboarding: connecting your org, choosing what is monitored, and reading your first root-cause findings together.
✓ The scope and pause controls every customer has: you choose which queues, channels and agents are collected, and you can pause monitoring at any time.
✓ A real Genesys Cloud CX org with agents handling live interactions.
✓ One named person who can join a short call every couple of weeks for the first few months.
✓ Honest feedback, including what is wrong, confusing or missing.
✓ A short case study or quote once there are real results, and only with your approval. Nothing is published about you without your sign-off.
✓ A Genesys OAuth client you create yourself and can revoke at any time. Observe only reads.
Transfer rate, abandon rate or handle time jumped after a routing, flow or knowledge change, and the dashboard only told you that it moved.
Roughly 20 to 200 agents, with a WFM, analytics or operations lead who owns the numbers.
Observe computes metrics deterministically first, then uses AI to propose a likely cause with the supporting evidence attached.
You would be an early partner, so here is the plain version.
Observe has been run against a live Genesys Cloud CX org during development and the issues found there were fixed. Your org would be among the first outside that testing, and some things will still break. That is the point of the program.
Read Security & compliance, which separates what is enforced today from what is on the roadmap. We do not hold a SOC 2 report. If that is a requirement for you, tell us now.
AI analysis runs on the provider you connect (Anthropic, OpenAI or OpenRouter) and is billed to you by that provider at its rates, with no markup from us. The NethraCX licence is per monitored agent.
See the available-versus-roadmap table on the product page. If a gap would block you, we would rather say so before you apply.
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